Refund policy
- We accept returns of unused luggage with original tags attached within 30 days of the purchase date. (*for pre-order items, within 30 days of the delivery date).
- To initiate a return, please contact our Customer Happiness team at info@loomistravel.com.
- For bags, apparel, and accessories, you can start a return process at https://loomistravel.com/ or by emailing info@loomistravel.com with the subject line "RETURN" within 30 days of item delivery.
- Returned items must be in brand new, unused condition, with all original packaging intact. Please note that the shipping cost of your return will be deducted from your refund.
- To request an exchange, email info@loomistravel.com with your order number and the item you wish to return, along with the item/s you want to receive in exchange.
- If a product is returned used or does not meet our inspection criteria, it will not be eligible for a refund.