Product Guarantee.

We guarantee all luggage made by Loomis Travel.

Loomis Travel is proud of the quality and performance of our luggage. Items covered under our 5-year product guarantee will be replaced or repaired at the sole discretion of Loomis Travel for the practical product lifespan. Repairing product damaged through wear and tear, misuse or neglect will be left at the sole discretion of Loomis Travel Inc.

The 5-year product guarantee covers:

  • Every luggage for the 5-year lifetime of the product.
  • Failure of workmanship and craftsmanship.
  • Failure of materials.
  • Production defects.

Our guarantee does not cover general wear and tear from the intended use of the product or for damage including but not limited to animal damage, damage caused by mishandling via airline or third-party shipping companies, extreme travel and/or third-party alterations made to the item. Likewise, fluctuating fit, abuse of product, and disregard for the product care instructions are not covered. Please note every item is subject to an evaluation by Loomis Travel in its sole discretion.

Please fill out our Product Service Request and we will get back to you with full instructions on how to replace your product. If you have any questions or concerns, please contact returns@loomistravel.com.