How are Loomis Travel suitcases made?
Our suitcases are meticulously crafted to ensure exceptional quality and durability. Designed in our Atlanta studios, we collaborate closely with our factory partners across Asia to bring our vision to life. We pride ourselves on using the highest quality materials, including military-grade Jacquard Nylon, to create luggage that withstands the rigors of travel.
What is Loomis Travel's stance on sustainable practices?
At Loomis Travel, sustainability is at the core of everything we do. We are committed to using our business as a force for good. From our timeless design to our manufacturing processes, we strive to minimize our environmental footprint. Our products are built to last, reducing waste and ensuring longevity. We also prioritize reducing emissions within our supply and donating a portion of our sales to environmental nonprofits. For sustainability data management, we use Cloudsyte https://www.cloudsyte.com an all in one Sustainability Solution.
Do Loomis Travel suitcases nest inside each other?
Yes! Our Carry-On model nests inside the Check-In
How much do Loomis Travel suitcases weigh?
Our suitcases are designed to be lightweight without compromising on durability. Here are the weights of our various models:
Which Carry-On size fits airline guidelines?
Carry-ons are designed to fit most airline guidelines globally. For more details, please refer to our airline compatibility guide on our website.
How do I care for my Loomis Travel luggage?
To maintain the pristine condition of your Loomis Travel luggage, we recommend cleaning the outer shell and interior lining with a soft, damp cloth and mild dish soap. For stubborn scuff marks, use the included eco-friendly eraser sponge. See expert tips on how to clean and disinfect soft-sided and hard-sided luggage here.
What other steps can I take to ensure the longevity of my luggage?
While our suitcases are built to withstand the demands of travel, taking a few extra precautions can prolong their lifespan. Store your luggage in the provided dust bag when not in use, utilize packing cubes for efficient packing, and regularly disinfect handles, wheels, and shells.
Shipping
Where do you ship?
We offer free shipping to the contiguous United States and Canada. International shipping is also available, with rates calculated at checkout.
How much does shipping cost?
Standard shipping is complimentary within the contiguous United States and Canada. Additional charges may apply for expedited or international shipping.
Do I need to pay duties?
Customers in the United States and Canada are not subject to import duties but may be responsible for state or provincial taxes. International customers may incur additional duties and taxes.
When will I receive my order?
Delivery times vary depending on the shipping method:
- Free Standard Shipping: 2-4 business days
- Expedited Shipping: 3 business days
- Express Shipping: 1-2 business days
Please note that processing times apply before shipping. You will receive email notifications regarding order status updates.
Do you ship to P.O. Boxes?
Unfortunately, we are unable to ship to P.O. Boxes or A.P.O addresses at this time. For assistance with alternative shipping options, please contact our team.
What is my order status?
We keep you informed every step of the way, from purchase to delivery. You'll receive email notifications for order confirmation, shipping preparation, tracking information, and post-delivery follow-up. If you have any questions, our customer support team is here to help.
Can I cancel my order?
Once an order is placed, our team moves fast to fulfill it. When an order begins processing, it cannot be canceled or altered. Please reach out to our customer support team for assistance with order modifications.
Returns & Exchanges
What are the details of the Loomis Travel return policy?
We're confident you'll love your Loomis Travel luggage, but if it's not the perfect fit, you to initiate a return within 30 days of receiving your luggage. Please ensure the suitcase remains in a similar condition as received. Return shipping costs will be deducted from your refund.
What is your return policy for all other items?
For bags, apparel, and accessories, returns are accepted within 30 days of delivery for items in brand new, unused condition with original packaging intact. Return shipping costs will be deducted from your refund.
What is your exchange policy?
To exchange an item, initiate a return for your original purchase and place a separate order for the desired item. For assistance, contact our customer support team.
Warranty
Does Loomis Travel luggage have a lifetime warranty?
Yes, all Loomis Travel luggage purchased directly from us is backed by a 5-year warranty, covering defects in materials and workmanship. Please refer to our warranty page for full details and exclusions.
Do other Loomis Travel products have warranties?
Yes, other Loomis Travel accessories carry a 2-year warranty. These warranties cover defects in materials and workmanship.
How do I make a warranty claim?
To initiate a warranty claim, use your original order number to complete the process on our website. Our team will review your claim and provide further instructions. Please note that warranty claims are subject to our discretion and terms.
We hope this FAQ section addresses your queries. If you need further assistance, don't hesitate to reach out to our dedicated customer support team. Thank you for choosing Loomis Travel for your luggage needs!
